Effective Date: 23/08/2024
Version: 1.2. Last updated: 23/08/2024
Welcome to Oplix Technology (“Oplix,” “We,” “Us,” or “Our”). These Terms of Service (“Terms”) govern your access to and use of our platform, including the Oplix website, web app, API, game engine plugins, and Discord bot (collectively referred to as the “Services”). These Services are provided exclusively for Clients to assist in bug reporting, analysis, and insights related to their software, including games.
By using any part of our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Services.
Please read these Terms carefully.
1. Definitions
Services: Refers to Oplix’s website, web app (for Clients only), API, game engine plugins, Discord bot, and any related services provided through the Oplix platform.
Client: Refers to entities (including software or game developers) that register with Oplix to use the Services, including submitting bug reports, receiving analysis, and accessing insights.
Consumer: Refers to the end-users of the Client’s software or games, such as players, who may interact with Oplix's Services indirectly.
API: Application Programming Interface that allows Clients to interact with Oplix’s Services programmatically.
Game Engine Plugin: Software integrated into various game engines that enables bug reporting directly within the software.
Discord Bot: A bot offered by Oplix that allows Clients to interact with our Services within the Discord platform.
Account: Refers to the registered profile of a Client to use the Services, including access to the web app.
Web App: A restricted service available only to Clients for creating templates, viewing form submissions, accessing analytics, and managing bug reports.
2. Acceptance of Terms
By accessing or using the Services, including our website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and AI Data Policy, which are incorporated by reference. You are entering into a binding agreement with Oplix Technology.
If you are entering into these Terms on behalf of a Client or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Oplix reserves the right to update or modify these Terms at any time. Significant changes will be communicated via email or through our platform, and continued use of the Services after such changes constitutes acceptance of the revised Terms.
3. Eligibility
You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our Services. By accessing or using the Services, you represent and warrant that:
You have the right, authority, and capacity to enter into these Terms.
You are not prohibited by any applicable laws from using our Services.
If you are using the Services on behalf of a company or legal entity (such as a Client), you represent and warrant that you have the authority to bind such entity to these Terms.
4. Account Registration and Responsibilities
4.1 Account Creation
To use Oplix’s Services, Clients must create an account by providing accurate and complete information. You agree to:
Provide accurate, current, and complete information when creating your account.
Keep your account information updated and accurate at all times.
Maintain the security and confidentiality of your account credentials.
You are responsible for all activities that occur under your account. Oplix is not liable for any loss or damage resulting from unauthorised use of your account. If you suspect any unauthorised activity on your account, you must notify us immediately.
4.2 Account Termination
Oplix reserves the right to suspend or terminate your account if you violate these Terms or engage in any activity that disrupts or harms the Services. You may also terminate your account by contacting support@oplix.io.
5. Services Offered
5.1 Web App (For Clients Only)
Oplix offers a web app exclusively for Clients to manage the bug reporting process, including creating templates, viewing form submissions, accessing analytics, and receiving automated insights to improve their software or games. Consumers do not have direct access to the web app and can only interact with Oplix’s Services via the game engine plugin or Discord bot for bug reporting purposes.
Usage Limits: Oplix may set usage limits on the number of bug reports, requests, or data processed based on your subscription plan. Exceeding these limits may result in additional charges or restricted access.
5.2 API Access (For Clients Only)
Oplix provides an API that allows Clients to programmatically interact with the Services. By using our API, you agree to:
Use the API solely for its intended purpose.
Not exceed the rate limits set by Oplix. If you exceed the limits, Oplix may temporarily or permanently suspend your access.
Ensure the security of your API keys. You are responsible for all API activities that occur using your API keys.
Oplix reserves the right to modify, discontinue, or restrict access to the API at any time.
5.3 Game Engine Plugin
Oplix offers a plugin for various game engines that allows bug reports to be submitted directly within the software. By integrating this plugin, Clients are responsible for ensuring that any data submitted complies with Oplix's data policies and does not include personally identifiable information (PII).
Clients are fully responsible for how their Consumers interact with the plugin and must ensure that no sensitive or personal information is collected through the bug reports submitted by Consumers.
5.4 Discord Bot
Oplix offers a Discord bot that allows Clients to interact with the Services via the Discord platform. By using the Discord bot, you agree to:
Comply with Discord’s Terms of Service in addition to these Terms.
Use the bot only in accordance with the features and functionalities provided.
Any data submitted via the Discord bot must comply with Oplix's data policies, and the Client assumes full responsibility for the content of bug reports submitted by Consumers through the bot.
6. Subscription and Payment
6.1 Subscription Plans
Oplix offers different subscription plans with varying features and usage limits. When you subscribe to a plan, you agree to pay all fees associated with the plan you select.
Payment Terms: All fees are due upfront on a recurring basis (monthly or annually, depending on your selection). Payments are processed through third-party payment providers, and by subscribing, you authorise Oplix to charge your chosen payment method for recurring fees.
Subscription Renewal: Your subscription will automatically renew at the end of the billing cycle unless you cancel it before the renewal date. You are responsible for managing your subscription and cancelling it in advance if you do not wish to renew.
Cancellation: You may cancel your subscription at any time. Upon cancellation, you will retain access to the Services until the end of your current billing cycle, after which your access will be restricted.
6.2 Refunds
Refunds are generally not provided, except in cases where required by law or at Oplix’s sole discretion. If you believe you are entitled to a refund, please contact support@oplix.io.
7. Client Responsibilities
By using our Services, you agree to comply with the following responsibilities:
7.1 Acceptable Use
You agree not to:
Use the Services for any unlawful purpose, including submitting personal data, as detailed in our AI Data Policy.
Attempt to interfere with, disrupt, or degrade the performance or functionality of the Services.
Reverse engineer, decompile, or disassemble any aspect of the Services or related systems.
Use the Services in a way that could harm Oplix, its users, or third parties.
7.2 Compliance with Data Policies
Clients agree to abide by our Privacy Policy and AI Data Policy, ensuring that no personal or sensitive information is submitted to the Services unless expressly permitted. Clients are responsible for ensuring that bug reports and any other data submitted via the Services comply with these policies.
7.3 Indemnification Against Disputes
Clients agree to indemnify, defend, and hold harmless Oplix from any claims, disputes, or liabilities arising from Consumers or third parties in relation to the use of the Oplix Services within their software. This includes, but is not limited to, disputes related to bug reports, software functionality, or data privacy violations stemming from the use of the Oplix plugin or bot.
8. Intellectual Property
All intellectual property rights in the Services, including the software, design, logos, and other materials, are owned by Oplix or its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Services solely for their intended purpose.
You may not copy, distribute, modify, or create derivative works based on any part of the Services unless explicitly permitted by Oplix.
9. Data Privacy and Security
Oplix takes data privacy and security seriously. Our Privacy Policy and AI Data Policy govern the collection, processing, and protection of all data submitted through our Services.
9.1 Data Security
Oplix employs industry-standard encryption and security measures to protect data in transit and at rest. However, you acknowledge that no security measure is completely secure, and Oplix cannot guarantee absolute security.
9.2 Third-Party Data Processing
Oplix uses third-party service providers (such as payment processors and cloud storage providers) to support the operation of our Services. These providers are bound by confidentiality agreements and are required to protect data in compliance with applicable laws.
10. Disclaimers and Limitation of Liability
10.1 Disclaimers
The Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Oplix does not warrant that the Services will be uninterrupted, error-free, or secure, or that any bugs or issues will be resolved using the Services. Additionally, Oplix does not guarantee the accuracy or completeness of any analysis, insights, or reports generated through the platform.
10.2 Limitation of Liability
To the maximum extent permitted by law, Oplix shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business, arising out of or related to the use of the Services. Oplix is also not liable for any failures or issues arising from third-party services such as Discord, game engines, or payment processors.
Oplix’s total liability for any claim arising under these Terms shall be limited to the fees paid by you for the Services during the six months preceding the claim.
11. Indemnification
Clients agree to indemnify, defend, and hold harmless Oplix, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of their use of the Services, violation of these Terms, or violation of any third-party rights.
12. Modifications and Updates
Oplix reserves the right to modify, discontinue, or terminate the Services, or any part thereof, with 30 days' notice. Significant changes will be communicated via email or through the platform, and continued use of the Services after such modifications constitutes your acceptance of the updated Terms.
Oplix may also adjust pricing, usage limits, or functionality of the Services with 30 days' notice. If you do not agree to the changes, you may cancel your subscription before the changes take effect.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Western Australia, without regard to its conflict of laws principles.
13.1 Dispute Resolution
Any disputes arising out of or related to these Terms or the use of the Services shall be subject to the exclusive jurisdiction of the courts located in Western Australia.
13.2 Arbitration Clause
At Oplix’s sole discretion, disputes may be resolved through binding arbitration under the rules of the Arbitration Act of Western Australia.
14. Force Majeure
Oplix shall not be liable for any failure to perform or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, internet outages, governmental actions, or legal changes that impact the availability of Services.
15. Contact Information
If you have any questions regarding these Terms or the Services, please contact us at:
Oplix Technology
support@oplix.io
